Touch Prepaid Mastercard® Cardholder Terms 14/03/23
1.1. What these terms cover. These
are the terms and conditions (the “Terms”)
which govern the use of the personal, non-transferable card scheme branded prepaid
card (the “Card”) which you have
been issued with or will be issued with.
1.2. Why you should read them.
Please read these Terms carefully before you use your Card. These Terms tell
you who we are, who we work with, how you can use your Card and the steps you
need to take to protect yourself from unauthorised use of the Card and how you
and we may change or end the contract, what to do if there is a problem and
other important information. If you think that there is a mistake in these
Terms, please contact us to discuss.
Information about us and how to contact us
2.1. Who we are. The Card is
issued by Payrnet Limited whose company number is
09883437 and whose registered office is 1 Snowden Street, London, England, EC2A
2DQ. Payrnet Limited can be contacted by email – firstname.lastname@example.org.
Payrnet Limited’s web address is https://www.railsr.com/payrnet.
We are authorised by the Financial Conduct Authority under the
Electronic Money Regulations 2011 (registration number 900594) for the issuing
of electronic money (“e-money”).
2.3. Who we work with when providing you with services relating to the Card.
Although we are the sole issuer of
the Card, we work with Kolyom Trust, who are a
customer of QPay, trading as Quantum Card Services
Ltd, 7 - 8 Church Street, Wimborne, Dorset, BH21 1JH (the “Distributor”). You can find out more information about the Card and
how to apply for a Card by contacting Kolyom Trust.
If you have a Card, information is available by logging in to your account at https://online.kolyomtrust.org.uk/
The Distributor will be your first point of contact in relation to
these Terms, for example if you:
wish to cancel the Card or complain about the service you have been
provided with pursuant to these Terms;
let us know that the Card has been or potentially has been lost, stolen
or misappropriated; and
report an unauthorised Transactions relating to your Card.
The services provided by the Distributor are governed by a separate set
of terms and conditions which are set out in in your donation
agreement and on the website at https://online.kolyomtrust.org.uk/
also provide you with the e-money account (the “Account”) where the funds, which can be spent using the Card, are
held. The services provided by Payrnet are governed
by a separate set of terms and conditions between you and Payrnet
which are set out below in Payrnet’s consumer terms. Please note that the funds in the Account will
not earn any interest.
How to contact us. You can contact us by:
telephoning us at 0203 976 1122 Mon to Thu, 09:30-16:00);
using any of the communication methods available:
on the secure area of our Website;
2.8. How we may contact you. If we
have to contact you we will do so by telephone or by
writing to you at the telephone number, email address or postal address you
provided to us or the Distributor. Any changes to your telephone number, email
address or postal address or other personal data we hold about you must be
notified by you immediately and in writing in accordance with section 2.7.
Commencement and expiry of these Terms
You shall be deemed to accept these Terms by using the Card. The Card
shall remain our property and will be delivered by us, or on our behalf, by the
The Terms, excluding Section 7.3, will terminate on the expiry date
printed on the Card (“Expiry Date”)
unless the Card is auto-renewed, in which case you will be issued with a new
Card before the existing one expires. In this instance these Terms will remain
valid until the existing Card expires or is otherwise as set out in these
Issuance and activation of the Card
You may be issued with:
a “physical” Card, which will have the details of the PAN, the Expiry
Date of the Card and the CVV code printed on it (the “Physical Card”); or
a “virtual” Card, in which case you will not receive a Physical Card
but will receive details of the PAN, the Expiry Date and the CVV2 code (the “Virtual Card”).
In order to start using the Card, you must activate it in accordance
with instructions given to you by the Distributor. You must keep your Physical
Card and the details of the Virtual Card (as applicable) in a safe place and
protect it against unauthorised access or use by third parties.
If you are issued with a Physical Card:
you must sign the Physical Card as soon as you receive it;
you must obtain your secret personal identification number (“PIN”) electronically via the
Distributor’s Website or the Distributor’s App.
You should memorise your PIN when you receive it. If you need to keep
the written version of the PIN or separately write the PIN down for future
reference, you must never keep it with the Card. You must never disclose your
PIN to any other person, not even us. If you have not protected your PIN and
your Card is used without your knowledge using the correct PIN, this may be
classed as negligence for the purposes of Section 8.
You can manage the Card on your secure area of the Distributor’s
Website and on the Distributor’s App.
The Card shall remain valid until the Expiry Date. If you require a
replacement Card, please contact the Distributor using the contact details set
out in section 2.7. Please note that an additional fee may be charged for a
replacement Card - please see the fees section for more information.
The Card is an e-money product and as such it is not covered by the
Financial Services Compensation Scheme. You may only use the Card for lawful
You may use your Card to enter into the following transactions
(hereinafter referred to as “Transactions”):
to donate to charities who accept Mastercard,
and to only
make these donations as agreed with the Charity and set out in your donation agreement.
Donations can only be made in GBP pound
You can authorise a Transaction by:
inserting the Card into a chip & PIN device and the correct PIN
providing relevant information to the merchant that allows the merchant
to process the Transaction, for example, providing the merchant with the PAN,
the Expiry Date and the CVV2 in the case of an internet or other
relevant information being provided to the payment initiation service
provider that allows the payment initiation service provider to process the
the Card is tapped against a “contactless” enabled reader and accepted
by such reader.
If any of the methods of authorisation set out in section 5.2 are used, we
shall be entitled to assume that you have authorised a Transaction unless we
were informed that the relevant details of the Card have been lost, stolen or
misappropriated prior the Transaction taking place.
You acknowledge the correctness of the amount of each Transaction which
Once you have authorised a Transaction, the Transaction cannot be
stopped or revoked. You may in certain circumstances be entitled to a refund in
accordance with these Terms.
On receipt of notification of your authorisation of a Transaction and
the Transaction payment order from the merchant and/or authorised bank,
normally we will deduct the value of the Transaction, plus any applicable fees
and charges, from the available funds in the Account. We will execute the
Transaction by crediting the account of the merchant’s payment service provider
by the end of the next business day following the notification. If the
notification is received on a non-business day or after 4:30 pm on a business
day, it will be deemed received on the next business day.
We are not liable if, for any reason, the affiliated merchants or
authorised banks do not accept the Card, or accept it only partly, nor are we
liable in the case of late delivery of, or failure to deliver, goods or
services. In the event of disputes or complaints of any kind concerning goods
or services, or the exercise of any right in this connection, you should
contact the affiliated merchant and/or authorised bank.
It is your responsibility to ensure that there are available funds in
your Account to cover any spend, allowing for any applicable fees under these
Terms. Should the Account at any time and for any reason have a negative
balance, you shall repay the excess amount immediately and in full.
We and the Distributor have the right to review and change the spending
limits on the Card at any time. You will be notified of any such changes via
the Distributor’s Website and/or the Distributor’s App.
Non-execution of a Transaction
In certain circumstances we may refuse to execute a Transaction that
you have authorised. These circumstances include:
if we have reasonable concerns about the security of the Card or
suspect the Card is being used in a fraudulent or unauthorised manner;
if there are insufficient funds available to cover the Transaction and
all associated fees at the time that we receive notification of the Transaction
or if there is an outstanding shortfall on the balance of the Account;
if we have reasonable grounds to believe you are acting in breach of
if there are errors, failures (mechanical or otherwise) or refusals by
merchants, payment processors or payment schemes processing Transactions, or
if we are required to do so by law.
Unless it would be unlawful for us to do so, where we refuse to
complete a Transaction, we will notify you as soon as reasonably practicable
that it has been refused and the reasons for the refusal, together, where
relevant, with the procedure for correcting any factual errors that led to the
refusal. Where the refusal is reasonably justified, we may charge you fee when we notify you that your payment request has been
You may also claim a refund for a Transaction that you authorised
provided that your authorisation did not specify the exact amount when you
consented to the Transaction, and the amount of the Transaction exceeded the
amount that you could reasonably have expected it to be taking into account
your previous spending pattern on the Card, these Terms and the relevant
Such a refund must be requested from us within 8 weeks of the amount
being deducted from the Card. We may require you to provide us with evidence to
substantiate your claim. Any refund or justification for refusing a refund will
be provided within 10 business days of receiving your refund request or, where
applicable, within 10 business days of receiving any further evidence requested
by us. Any refund shall be equal to the amount of the Transaction. Any such
refund will not be subject to any fee.
Access to information on Transactions and available funds in the
The Distributor has set up a secure area on the Distributor’s Website
and on the Distributor’s App where you can view the available balance in your
Account and view the details of any Transactions you have entered into. You can
gain access to this by following the instructions on the Distributor’s Website
or the Distributor’s App. You must keep the credentials to obtain access to the
secure areas safe and not disclose them to anyone.
We can, upon request, send you monthly information (“e-statement”) by
email setting out:
a reference enabling you to identify each Transaction;
the amount of each Transaction;
the currency in which the Card is debited;
the amount of any Transaction charges including their break down, where
the exchange rate used in the Transaction by us and the amount of the Transaction
after the currency conversion, where applicable; and
the Transaction debit value date.
If you would like us to
provide you with the e-statement more often than monthly or not by email (or if
agreed differently under this section 7, more often than agreed or in a
different manner than agreed) then we may charge you a reasonable
administration fee to cover our costs of providing the information more often
or in a different manner.
If for any reason you have some available funds left in your Account
following the termination of these Terms, they shall be returned to the
Loss of the Card / Transaction refunds
As soon as you become aware of any loss, theft, misappropriation or
unauthorised use of the Card, PIN or other security details, you must
immediately notify us using the contact details set out in section 2.7.
In the event of theft, you should consider reporting the theft to the
If we believe you did not authorise a particular Transaction or that a
Transaction was incorrectly carried out, in order to get a refund
you must contact us as soon as you notice the problem using the contact details
set out in section 2.7, and in any case no later than 13 months after the
amount of the Transaction has been deducted from your Account.
We will refund any unauthorised Transaction and any associated
Transaction fees and charges payable under these Terms subject to the rest of
this section 8.
This refund shall be made as soon as practicable and
in any event no later than the end of the business day following the day
on which we become aware of the unauthorised Transaction, unless we have
reasonable grounds to suspect fraudulent behaviour and notify the appropriate
authorities. If we become aware of the unauthorised Transaction on a non-business
day or after 4:30 pm on a business day, we will be deemed to have only become
aware of the unauthorised Transaction at the beginning of the next business
If we are liable for an incorrectly executed Transaction, we will
immediately refund you the amount of the incorrectly executed Transaction
together with and any associated Transaction fees and charges payable under
these Terms. Depending on the circumstances, we may require you to complete a
dispute declaration form relating to the incorrectly executed Transaction. We
may conduct an investigation either before or after any refund has been
determined or made. We will let you know as soon as possible the outcome of any
If a Transaction initiated by a merchant (for example, this happens
when you use the Card in a shop) has been incorrectly executed and we receive
proof from the merchant’s payment service provider that we are liable for the
incorrectly executed Transaction, we will refund as appropriate and immediately
the Transaction and any associated Transaction fees and charges payable under
We are not liable for any incorrectly executed Transactions if we can
show that the payment was actually received by the merchant’s payment service
provider, in which case they will be liable.
If you receive a late payment from another payment service provider (e.g. a refund from a retailer’s bank) via us, we will credit
the Account with the relevant amount of any associated fees and charges so that
you will not be at a loss.
We will limit your liability to £35 for any losses incurred in respect
of unauthorised Transactions subject to the following:
you will be liable for all losses incurred in respect of an unauthorised
Transaction if you have acted fraudulently, or have intentionally or with gross
negligence failed to: (a) look after and use the Card in accordance with these
Terms; or (b) notify us of the problem in accordance with this section 8;
except where you have acted fraudulently, you will not be liable for
incurred in respect of an unauthorised Transaction which arises after
your notification to us of the loss, theft or misappropriation of the Card;
arising where you have used the Card in a distance contract, for
example, for an online purchase;
arising where the loss, theft or misappropriation of the Card was not
detectable by you before the unauthorised Transaction took place;
where we have failed to provide you with the appropriate means of notification;
arising where we are required by law (anticipated to apply from 14
September 2019) to apply Strong Customer Authentication (as defined in section
8.11) but fail to do so;
the losses were caused by an act or omission of any employee, agent or
branch of ours or any entity which carries out activities on our behalf.
“Strong Customer Authentication” means authentication based on the use
of two or more elements that are independent, in that the breach of one element
does not compromise the reliability of any other element, and designed in such
a way as to protect the confidentiality of the authentication data, with the
elements falling into two or more of the following categories: (a) something
known only by you (“knowledge”), (b) something held only by you (“possession”);
(c) something inherent to you (“inherence”). Strong Customer Authentication it
is used to make Transactions more secure.
We are required to provide Strong Customer Authentication when:
you view the available balance on your Account either through the
Distributor’s Website or the Distributor’s App and/or through an account
information service provider (“AISP”);
when you initiate an electronic Transaction, directly [or when you
initiate a remote electronic Transaction through a payment initiation service
provider (“PISP”)]; or
when you carry out any action through a remote channel which may imply
a risk of payment fraud or other abuses.
If our investigations show that any disputed Transaction was authorised
by you or you may have acted fraudulently or with gross negligence, we may
reverse any refund made and you will be liable for all losses we suffer in
connection with the Transaction including but not limited to the cost of any
investigation carried out by us in relation to the Transaction. We will give
you reasonable notice of any reverse refund.
Blocking of the Card
We may block the
Card, in which case you will not be able to execute any further Transactions,
if we have reasonable concerns about the security of the Card or suspect the
Card is being used in a fraudulent or unauthorised manner. We will notify you
of any such blocking in advance, or immediately after if this is not possible,
and of the reasons for the suspension unless to do so would compromise
reasonable security measures or otherwise be unlawful. We will unblock the Card
and, where appropriate, issue a new Card, PIN and other security features free
of charge as soon as practicable once the reasons for the suspension cease to
You agree that we can use your personal data in accordance with these
the personal information that we collect, how it will be used, and who we pass
it to. You can tell us if you do not want to receive any marketing materials
from us. For the avoidance of doubt, we will share your personal data with the
To comply with applicable
know-your-client-rules and anti-money laundering regulations (such as the Money
Laundering, Terrorist Financing and Transfer of Funds (Information on the
Payer) Regulations 2017 and the Proceeds of Crime Act 2002, we and/or the
Distributor and/or each of our banking providers and any other business partner
(the “Partner”) shall be entitled to
carry out all necessary verifications of your identity. The above
mentioned Partner and the Distributor may use a recognised agency for
this verification purposes (details of the agency used will be provided to you
on request). Such verifications will not affect your credit score but may leave
a ‘soft footprint’ on your credit history.
Fees and spending limits
You are liable for paying all fees arising from your use of the Card
and subject to all spending limits placed on the Card by us.
The fees and spending limits on the Card are set out:
in the table set out in Annex
A attached hereto;
on the secure area of the Distributor’s Website; and/or
on the Distributor’s App.
If you would like to make a complaint relating to these Terms, please
contact us using the contact details in section 2.7 so we can resolve the
issue. We will promptly send you a complaint acknowledgement and a copy of our complaints procedure.
Please note that you may request a copy of our complaints
procedure at any time. Details of our complaints
procedure can also be found on our website. You agree to cooperate with us and
provide the necessary information for us to investigate and resolve the
complaint as quickly as possible.
We will endeavour to handle your complaint fairly and quickly, however,
if you are not satisfied with the outcome, you may contact the Financial Ombudsman
Service at Exchange Tower, London E14 9SR; telephone: 0800 023 4567 or 0300 123
9 123; website: http://www.financial-ombudsman.org.uk;
and e-mail: email@example.com.
We are a “trader” and “online trader” for the purposes of the
Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and
Information) Regulations 2015 (“ADR Law”). The Financial Ombudsman Service is
the only “ADR entity” we are legally obliged and committed to use in order to
resolve disputes with consumers for the purposes of the ADR Law. We do not agree
to resolve disputes with consumers using any other ADR entity or similar
The European Commission’s online dispute resolution (“ODR”) platform
can be found at https://ec.europa.eu/consumers/odr/main/?event=main.adr.show.
The ODR platform can be used to resolve disputes between us and consumers.
Third Party Payment Service Providers
This section 13 applies when you use the services of an AISP or a PISP.
We may deny an AISP or PISP access to the Account for reasonably
justified and duly evidenced reasons relating to unauthorised or fraudulent
access to the Account by that AISP. If we do deny access in this way, we will
notify you of the denial and the reason for the denial in advance if possible,
or immediately after the denial of access, unless to do so would compromise
reasonably justified security reasons or is unlawful. We will allow AISP [or
PISP] access to the Account once the reasons for denying access no longer
14. Other important terms
The Terms and all communications will be in English. You may request a
copy of these Terms free of charge at any time during the contractual
relationship. If we need to contact you in the event of suspected or actual
fraud or security threats, we will first send you an SMS or email prompting you
to contact our customer services team using the contact information we have
been supplied with.
We may transfer this agreement to
someone else. We may transfer our
rights and obligations under these Terms to another organisation. We will
always tell you in writing if this happens and we will ensure that the transfer
will not affect your rights under the contract.
You need our consent to transfer your
rights to someone else. You may only
transfer your rights or your obligations under these Terms to another person if
we agree to this in writing.
Nobody else has any rights under this
contract. This contract is between
you and us. No other person shall have any rights to enforce any of its terms.
Changes to these Terms / Termination. We reserve the right to amend these Terms for any
reason by giving you two-months’ notice by e-mail. You will be deemed to have
accepted the changes if you raise no objection prior to the expiry of the
period set out in the notice. If you do not wish to accept the changes, you may
terminate these Terms immediately and without charge by proving us with notice
at any time prior to the expiry of the notice period. At all other times you
may terminate these Terms at any time by giving us one months’ notice in
accordance with section 2.7 and we may terminate these Terms by giving you two
months’ notice in accordance with section 2.8.
If a court finds part of this contract
illegal, the rest will continue in force.
Each of the sections and sub-sections of these Terms operate separately. If any
court or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this
contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do
under these Terms, or if we delay in taking steps against you in respect of
your breaking this contract, that will not mean that you do not have to do
those things and it will not prevent us taking steps against you at a later
date. For example, if you do not pay us on time and we do not chase you but we
continue to provide the services, we can still require you to make the payment
at a later date.
Which laws apply to this contract and
where you may bring legal proceedings.
These Terms are governed by English law and you can bring legal proceedings in
respect of these Terms in the English courts. If you live in Scotland
you can bring legal proceedings in respect of these Terms in either the
Scottish or the English courts. If you live in Northern Ireland
you can bring legal proceedings in respect of these Terms in either the
Northern Irish or the English courts.
Annex A –
Card issue fee
Cancellation of card
can only be loaded by the Charity that gave you the Card
Over 18’s and UK residents only.
No cash access.
Card can only be used to make donations
at Charities accepting Mastercard
Card valid for 3 years
Fee for purchases in the currency of the
Fee for purchases not in currency of card
(foreign exchange service charge)
ATM not permitted
Card limits –
Your transactions are limited by the value loaded
on the card. Above this the following limits apply:
Minimum single card payment
Maximum single card payment
Maximum daily card payment
Maximum daily number of transactions
Maximum cumulative spend over 4 days
PAYRNET LIMITED TERMS AND CONDITIONS FOR CONSUMERS
ELECTRONIC MONEY ACCOUNTS
Agreement: This Agreement is with PayrNet Limited, a
company incorporated in England and Wales (company number: 09883437) with its
registered office at "1 Snowden Street, London, England, EC2A 2DQ"
(hereinafter referred to in this Agreement as “Payrnet”,
“we” “us”). We are an Electronic Money Institution (“EMI”) and are authorised
by the Financial Conduct Authority under the Electronic Money Regulations 2011
(“EMR 2011”) (register reference 900594) for the issuing of electronic
relationship with Kolyom Trust: As an EMI, we have appointed QPAY (trading as Quantum Card
Services Ltd) as a distributor of our services who manage the program on behalf
of Kolyom Trust. A distributor means a person who
distributes or redeems electronic money on behalf of an electronic money
institution but who does not provide payment services on behalf of the
electronic money institution (as distributor is defined in the EMR 2011).
this Agreement. In order to easily
understand the terms of this Agreement, please first refer to clause 3 which,
amongst other things, sets out the meaning of capitalised terms used in this
Why should you read it? Please read this Agreement carefully before
you agree to it, as its terms apply to the services provided by us. The
Agreement explains many of your responsibilities to us and our responsibilities
to you, how and when this Agreement can be terminated and the extent of our
liability to you. If there are any terms that you do not understand or do not
wish to agree to, please contact us. You should only activate your card and
agree to the terms of this Agreement if you agree to be bound by this
ABOUT US AND HOW TO CONTACT US
are. We are PayrNet
Limited, an EMI as described above.
between us are to be in English. This Agreement is concluded in England and all
communications between you and us shall be in English only.
contact us. All queries should
be directed towards Kolyom Trust. You can
details set out in 2.7 of the Consumer cardholder terms above.
How we may
contact you. If we have to contact you we
will do so as follows: in the first instance via Kolyom Trust except in urgent cases. If we have not
been able to contact you through Kolyom Trust or if the matter is urgent, we will
contact you by writing to you at the email address(es), you provided when
agreeing to this Agreement or by using any other contact details you have
provided to us or have used in communications with us or Kolyom Trust.
includes emails. When we use the words “writing” or “written” in this
Agreement, this includes emails.
the services we provide are subject to the Payment Services Regulations 2017. The Regulations
regulate how payments must be transmitted and provide protection for the
clients of authorised payment institutions and electronic money institutions.
The definitions set out in this clause
apply in this Agreement as follows:
“Agreement” means this
“Consumer“ means an individual who, in entering into this
Agreement, is acting for a purpose other than a trade, business or profession.
“Electronic Money” means electronically stored monetary value as represented
by a claim against us.
“Regulations” means the Payment Services Regulations 2017 (SI 2017 No.
“Safeguarded Account” means the bank account(s) belonging to us, which are
separate to our own office bank accounts, into which we will receive money from
you, or on your behalf, in return for the issuance of Electronic Money.
“Services” means the e-money account services.
means our website https://online.kolyomtrust.org.uk/
Clause headings shall not affect the
interpretation of this Agreement and references to clauses are to the clauses
of this Agreement.
Any words following the terms
including, include, in particular, for example or any similar expression shall
be construed as illustrative and shall not limit the sense of the words, description,
definition, phrase or term preceding those terms.
Unless the context otherwise requires,
words in the singular shall include the plural and in the
plural shall include the singular.
A reference to a statute or statutory
provision is a reference to it as amended, extended or reenacted
from time to time and reference to a statute or statutory provision shall
include all subordinate legislation made from time to time.
BECOMING A CLIENT
you agree to this Agreement? You can
agree to this Agreement by checking the box online confirming that you agree to
the terms and conditions during the card activation process.
you become a client of ours? You will be bound by this Agreement once you
have agreed to it as set out above and this Agreement shall remain in force
until terminated in accordance with its terms.
As part of the Services, we shall issue
you with Electronic Money upon receipt of money from you or a third party on
your behalf, store your Electronic Money and redeem Electronic Money both on
your express instruction and in accordance with this Agreement and the
agreement of the Kolyom Trust.
Services do not include the provision of advice. We do not offer
advice under this Agreement on any matter including (without limit) the merits
or otherwise of any currency transactions, on taxation, or markets.
ELECTRONIC MONEY TO YOU
Where we receive money from you or on
your behalf, this money will be held by us in the relevant Safeguarded Account
in exchange for the issuance by us to you of Electronic Money. Your funds
will not be used by us for any other purpose and in the unlikely event that we
become insolvent, your e-money is protected in an EEA-authorised credit
institution or the Bank of England.
When we issue you with Electronic
Money, us holding the funds corresponding to the Electronic Money is not the
same as a Bank holding your money in that (i) we cannot and will not use the
funds to invest or lend to other persons or entities; (ii) the Electronic Money
will not accrue interest and (iii) the Electronic Money is not a deposit and is
therefore not covered by the Financial Services Compensation Scheme but it is
held by us and protected in the relevant Safeguarded Account.
You may hold Electronic Money and we
may hold funds corresponding to your Electronic Money indefinitely. However, if
we hold Electronic Money for you for more than two years without any activity on the account, we shall use reasonable
endeavours to contact you to redeem the Electronic Money and return the
corresponding funds to you. If we are unable to contact you, we may redeem the
Electronic Money and send the corresponding funds, less any of our costs
incurred, to the last known bank account we have on file for you.
We accept no responsibility in the
event that you send money to the incorrect account.
We do not accept cash or cheques. We
accept monies via a variety of methods of electronic funds transfer to our bank
account, the details of which we shall provide to you upon request.
LIMITATION OF LIABILITY
Where we and another person (such as a
payment services provider) are liable to you in respect of the same matter or
item, you agree that our liability to you will not be increased by any
limitation of liability you have agreed with that other person or because of
your inability to recover from that other person beyond what our liability
would have been had no such limitation been agreed and/or if that other
person had paid his or its share.
Where any loss, liability, cost or
expense (a “Loss”) is suffered by you for which we would otherwise be jointly
and severally or jointly liable with any third party or third parties, the
extent to which such Loss shall be recoverable by you from us (as opposed to
any third parties) shall be limited so as to be in proportion to the aggregate
of our contribution to the overall fault for such Loss, as agreed between all
of the relevant parties or, in the absence of agreement, as determined by a
court of competent jurisdiction. For the purposes of assessing the contribution
to the Loss in question of any third party for the purposes of this clause, no
account shall be taken of any limit imposed or agreed on the amount of
liability of such third party by any agreement (including any settlement
agreement) made before or after such Loss occurred or was otherwise incurred.
Nothing in this Agreement limits or
excludes our liability for death or personal injury caused by our negligence or
for any damage or liability incurred by you as a result of fraud or fraudulent
misrepresentation by us or to the extent that the liability may not be excluded
or limited by any applicable law.
If you feel that we have not met your
expectations in the delivery of our Services, in the first instance contact Kolyom Trust using the contact email address for
complaints set out in 2.7 of the Consumer cardholder terms above. If Kolyom Trust does not deal with your complaint
adequately, please contact QPAY via email to firstname.lastname@example.org. If your complaint
it still not dealt with adequately please contact us
We have internal procedures for
handling complaints fairly and promptly in accordance with the Financial
Conduct Authority’s requirements. A copy of our complaints
procedure is available upon request.
If you are an eligible complainant you
may be able to take your complaint to the Financial Ombudsman Service should you not be satisfied with our final response.
Eligibility criteria and information on the procedures involved are available
from http://www.financialombudsman.org.uk. In addition,
please note that disputes may be submitted for online resolution to the
European Commission Online Dispute Resolution platform.
To comply with the requirements of the
Money Laundering, Terrorist Financing and Transfer of Funds (Information on the
Payer) Regulations 2017, the Proceeds of Crime Act 2002 and EU Wire Transfer
Regulations (Regulation (EU) 2015/847) and related regulations, it may be
necessary to obtain from you, and retain, evidence of your personal identity in
our records from time to time. If satisfactory evidence is not promptly
provided to us we cannot accept your instructions.
We may keep records of the contents and
results of any searches that we carry out on you in accordance with all current
and applicable laws. You acknowledge that us carrying out an electronic
verification check or, if required, a credit reference agency check will leave
a soft footprint on your credit history.
We are obliged to report any reasonable
suspicions about activities on the electronic accounts to the regulatory
authorities. This may affect our relationship with you so far as
confidentiality is concerned. If we are required under legislation (including
the Money Laundering, Terrorist Financing and Transfer of Funds (Information on
the Payer) Regulations 2017 and the Proceeds of Crime Act 2002) to refrain from
communicating with you and/or proceeding with your instructions, we can accept
no liability for the consequences of being prevented from doing so.
The personal information we have collected from
you will be shared with fraud prevention agencies who will use it to prevent
fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused
certain services, finance, or employment.
Further details of how your information will be used by us and these
fraud prevention agencies, and your data protection rights, can be found in our
may terminate or suspend this Agreement.
10.1.1. We can
terminate this Agreement at any time:
If you breach this Agreement; and/or
if we suspect that you are using the
Services for any illegal purposes.
10.1.2. We may
suspend or terminate your access to the Services where we have reasonable
grounds for concern relating to: (i) the security of your account(s), whether
or not you have informed us of a security breach; and/or (ii) the suspected
unauthorised or fraudulent use of your account(s).
10.1.3. If Kolyom Trust notifies us that its agreement with
you has terminated we can terminate this agreement with immediate effect.
10.1.4. If you
terminate your agreement with Kolyom Trust, or that agreement is terminated, we can terminate this
Agreement with immediate effect.
10.1.5. If our
agreement with Kolyom Trust terminates,
we will give you not less than two (2) month’s written notice to terminate this
10.1.6. We may
terminate this Agreement at any time and for any reason by giving you not less
than two (2) month’s written notice.
When you may terminate this Agreement.
You can terminate this Agreement at any time and for any reason by cancelling
your agreement with Kolyom Trust. We may
contact you to confirm your request.
Effect of Termination. Upon the
effective date of termination:
10.3.1. you will
no longer be able to avail yourself of the Services;
10.3.2. we shall
redeem any Electronic Money we hold for you and send the equivalent funds to a
bank account in your name, unless agreed by both parties, less any monies which
are due and owing to us.
After termination, you may contact us
using the contact details set out in clause 2.3 to redeem any Electronic Money
you still hold with us.
We undertake that we shall not at any
time, disclose to any person any of your confidential information, except in
the following circumstances:
11.1.1. to our
employees, officers, representatives or advisers who need to know such
information for the purposes of exercising our rights or carrying out our
obligations under or in connection with this Agreement. We shall ensure that
our employees, officers, representatives or advisers to whom we disclose your
confidential information comply with this clause; and
11.1.2. as may be
required by law, a court of competent jurisdiction or any governmental or
HOW WE MAY
USE YOUR PERSONAL INFORMATION
How we may
use your personal information. We will only use your personal information as
of telephone conversations. We may record
telephone conversations with or without use of a warning tone and we may use
these recordings as evidence for a particular purpose or in relation to
disputes as well as for our ongoing quality control and training programme. We
may also maintain a record of all emails sent by or to us. All those recordings
and records will be maintained at our absolute discretion and are our property
and can be used by us in the case of a dispute. We do not guarantee that we
will maintain such recordings or records or be able to make them available to
you. You consent to the use and admissibility of any such recording as evidence
in any dispute or anticipated dispute between the parties which relates to the
dealings between the parties.
this Agreement is legally enforceable. For a
contract to be legally enforceable, there needs to be an offer, acceptance, and
consideration. This Agreement constitutes our offer to make the Services
available to you and you agreeing to this Agreement constitutes your acceptance
of this offer. In order to ensure that this Agreement is legally binding, upon
you becoming a client, you promise to pay us the sum of onePound sterling, upon demand from us, as consideration.
Even if we
delay in enforcing under this Agreement, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under this
Agreement, or if we delay in taking steps against you in respect of your breach
of this Agreement, that will not mean that you do not have to do those things
and it will not prevent us taking steps against you at a later date.
something unexpected happens? We shall
have no liability to you under this Agreement or any Contract if we are
prevented from or delayed in performing our obligations under this Agreement,
or from carrying on our business, by acts, events, omissions or accidents
beyond our reasonable control, including, without limitation, strikes, lockouts
or other industrial disputes (whether involving us or any other party), failure
of a utility service or transport or telecommunications network, act of God,
war, riot, civil commotion, malicious damage, compliance with any law or
governmental order, rule, regulation or direction, accident, breakdown of plant
or machinery, fire, flood, storm or our default of subcontractors, provided
that you are notified of such an event and its expected duration.
If a court
finds part of this Agreement illegal, the rest will continue in force. Each of the subclauses, clauses and paragraphs
of this Agreement operates separately. If any court or relevant authority
decides that any of them are unlawful, the remaining subclauses, clauses and
paragraphs will remain in full force and effect.
We are not
partners and neither of us may act as the other’s agent. Nothing in this
Agreement is intended to or shall operate to create a partnership or joint
venture between you and us, or authorise either party to act as agent for the
other, and neither party shall have the authority to act in the name or on
behalf of or otherwise to bind the other in any way (including, but not limited
to, the making of any representation or warranty, the assumption of any
obligation or liability and the exercise of any right or power).
make amendments to this Agreement. We shall have the right to make such amendments
to this Agreement, via Kolyom Trust, as are
necessary to comply with any laws and regulations that are applicable to the
performance of our obligations under this Agreement where such laws and
regulations are implemented and/or amended after the date of this Agreement.
Such amendments may be made at any time upon as much notice as possible to you
and shall take effect following such notice, if any. If you object to the
proposed amendments, you have the right to terminate this Agreement without
charge before the date proposed by us for the entry into force of the changes.
You will be deemed to have accepted the proposed amendments unless you notify
us and terminate this Agreement before the date proposed by us for the entry
into force of the changes. If we receive no objection from you, such amendments
shall take effect from the date specified by us but may not affect any rights
or obligations that have already arisen and will not be retrospective.
happens if you are jointly a client of ours with another person? Where you comprise
two or more people, each person will be jointly and severally liable to us in
respect of all obligations contained in this Agreement.
obtain a copy of this Agreement or additional information? You may request
and we shall provide a copy of this Agreement and any information set out in
Schedule 4 of the Regulations (if relevant) at any time prior to
termination of this Agreement.
13.10. We may transfer this agreement to
someone else. We may transfer our rights and obligations under this
Agreement to another organisation without your consent. We will always tell you
in writing if this happens and we will ensure that the transfer will not affect
your rights under this Agreement.
13.11. You need our consent to transfer your
rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your
obligations under this Agreement to another person if we agree to this in
13.12. Nobody else has any rights under this
Agreement. This contract is between you and us. No other
person shall have any rights to enforce any of its terms.
13.13. Which laws apply to this Agreement and
where you may bring legal proceedings. These
terms are governed by English law and you can bring legal proceedings in
respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the
Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect
of the Services in either the Northern Irish or the English courts.